Question 1

What types of linen do you provide for hire?

Accepted Answer

We provide a comprehensive range of premium linens, including high-thread-count bed sheets (Single, Double, King, Super King), duvet covers, pillowcases, and a full suite of towels (face cloths, hand towels, bath towels, and bath sheets). We also offer luxury bath mats and kitchen linen packs.

Question 2

How does the Linen Exchange service work?

Accepted Answer

On your scheduled changeover day, our team will deliver freshly laundered and pressed linen packs directly to your property or a designated secure location. We then collect your used linens, ensuring a seamless rotation that keeps your property guest-ready.

Question 3

How are the hire charges calculated?

Accepted Answer

Charges are typically based on the number of linen packs provided per changeover. We offer transparent, per-set pricing so you can easily budget based on your booking volume. For commercial laundry of your own stock, we charge by the item or weight, depending on the service level required.

Question 4

What happens if an item is damaged or stained?

Accepted Answer

We understand that accidents happen in holiday rentals. We have professional stain-removal processes in place. However, if an item is permanently damaged or missing, a standard replacement fee will be applied to your invoice.

Question 5

Do you offer seasonal pricing or discounts?

Accepted Answer

We maintain consistent pricing throughout the year to help you with budgeting. However, for high-volume accounts or year-round partners, we can discuss bespoke contract rates. We ensure every set is crisp, white, and perfectly pressed.

Question 6

How do I pay my invoices?

Accepted Answer

We provide digital invoices after each service or on a monthly consolidated basis. Payments can be made easily via bank transfer or through our secure online payment portal. For regular partners, we also offer the option of a yearly contract with a fixed annual rate based on your property size. Call us on 01736 796345 for a quotation.

Question 7

Is there a minimum order for linen hire?

Accepted Answer

No, we cater to properties of all sizes, from small studio apartments to large luxury villas. Whether you need a single set for a one-off booking or hundreds of sets for a large hotel, Star Linen provides the same level of care and reliability.

Question 8

Why should I use a professional linen service instead of doing it myself?

Accepted Answer

Consistency and quality are key to guest reviews. Professional laundering ensures high-temperature sanitization, industrial-grade pressing for that crisp feel, and saves you or your housekeepers hours of work. Using Star Linen ensures your property meets professional hospitality standards every time.

Question 9

Do you provide linens for restaurants and cafes?

Accepted Answer

Yes. We offer professional laundry and hire services for table linens, napkins, and kitchen whites. We provide reliable, timely deliveries to keep your front-of-house looking impeccable.

Question 10

Am I tied into a long contract?

Accepted Answer

No. We believe our service speaks for itself. While we offer contract options for better rates, we also provide flexible pay-as-you-go services for owners who prefer not to be tied in.

Question 11

Can I use my own linen and have you just wash it?

Accepted Answer

Yes. We offer a Customer Owned Goods (COG) service where we collect, wash, press, and return your own linens. This is a popular option for owners who have invested in specific bespoke bedding.

Question 12

How much notice do I need to give for a delivery?

Accepted Answer

The more notice the better, especially during peak summer months. However, being based in St Ives, we are best placed to handle emergency requirements or last-minute bookings, often providing same-day support when mainland competitors cannot.

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